Privacy & Confidentiality Policy
Last Updated: January 2025
Information We Collect
BUOY SOFTWARE, LLC collects various types of information to provide and improve our services. The information we collect includes:
| Data Type | Examples |
|---|---|
| Personal Information | Name, email address, phone number, company name |
| Technical Data | IP address, browser type, device information, cookies |
| Usage Information | Pages visited, features used, time spent on site |
| Communication Data | Emails, support tickets, feedback, inquiries |
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our software solutions and consulting services
- Communication: To respond to inquiries, provide customer support, and send important updates
- Personalization: To customize your experience and provide relevant content and recommendations
- Analytics: To analyze usage patterns, improve our services, and develop new features
- Security: To protect against fraud, unauthorized access, and other security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Data Security Measures
We implement industry-standard security measures to protect your personal information:
Encryption
SSL/TLS encryption for data in transit and AES-256 for data at rest
Access Controls
Role-based access and multi-factor authentication for team members
Regular Audits
Periodic security assessments and vulnerability testing
Secure Infrastructure
Cloud hosting with enterprise-grade security and compliance
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Note: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing in certain circumstances
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding corporate rules for intra-group transfers
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Frequently Asked Questions
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this ranges from 3-7 years depending on the type of data and applicable regulations.
Yes, you have the right to request deletion of your personal data. Contact us at grosbard@buoysoftware.org with your request. Please note that we may need to retain certain information for legal or legitimate business purposes.
No, we do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with service providers who assist us in operating our business, and they are bound by confidentiality agreements.
You can opt out of marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Please note that you may still receive transactional emails related to your account or services.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
BUOY SOFTWARE, LLC
767 5th Avenue, Floor 15
New York, NY 10153